Scheduling & reception
01What can the call-center team track?
Today’s confirmations, callbacks, follow-up work, and call outcomes are organized in one staff workflow. Available messaging handoffs depend on the center’s configured channels.
Clinical records
02Can therapists draw directly on the clinical record?
Yes. Therapists can draw freehand on anatomical body maps and multi-page clinical forms with a stylus, touch, or mouse. The drawing is saved to the chart and can be printed.
03Can staff correct a finalized clinical sheet?
Authorized staff can reopen the sheet through its documented workflow. The system is not described as hard-locking every record.
Packages & finance
04How are treatment programs tracked?
Treatment programs use numbered sessions, such as session 6 of 12, with automatic progress counting. Packages also have line quantities, discounts, a usage ledger, and nightly consumption of due services.
05Does insurance include claims management?
No. Insurance can be recorded as a payment method only. Claims, coverage, eligibility, and adjudication are outside this capability.
06Can a package contain different quantities and discounts?
Yes. Package lines can carry quantities and original or unit prices, with a fixed or percentage discount per line.
07Can a cashier accept a partial payment?
Yes. The accounting-session workflow can record partial payments and issue receipts while the remaining balance stays visible in the patient ledger.
Platform & growth
08Does the interface support Arabic properly?
Yes. Arabic is a complete right-to-left interface. It is one of nine available interface languages.
09How does calendar integration work?
Appointments can be published outbound to an external calendar. Publishing is one-way only, not two-way synchronization.
10Are video consultations supported?
The system can connect with supported video-consultation services for remote appointments.
11What protects staff access?
Role-based permissions and two-factor authentication control access. System logs plus activity and status history for scheduling and contract workflow records support operational review.
12How does the system support continuity?
Automated recurring database backups support continuity. The platform also provides system logs, an installable PWA, and a REST API.
13Can a group manage several centers?
Yes. Each center has a workspace with role-scoped access, while authorized group teams can use consolidated oversight.
14Are all automations and integrations enabled by default?
Daily reminders, nightly package consumption, end-of-day revenue summaries, and recurring database backups are registered automations. Messaging delivery, payment adapters, calendar and video integrations, 2FA policy, and enabled locales still depend on the center’s deployment and configuration.
15What happens after a demo request?
The production team will connect the form to the chosen booking workflow before launch. This preview does not transmit demo requests.
Physiotherapy operations, connected
Bring your actual workflow to the demo.
We’ll walk through the parts that matter to your center, team, or rehabilitation department.